Home : Index : WinWeb Suite : Email & WebMail : How to Raise a New Ticket from an eMail

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    WinWeb Customer Care

    1.Log in to your WinWeb account, where you will automatically see how many emails are in your inbox. You can either click on the number of emails shown on the console screen, or on the WinWeb Email icon at the top of the console to access your emails.

    2.Choose the email from which you would like to assign a ticket.

    3.Click on the “Action” cog next to the email to view the available options – from this menu you can choose to “Convert To Ticket”.

    convertticket

    4.Once you have chosen to create a ticket you can add relevant details such as department, urgency and staff members involved.

    newticket

    5.The ticket will then be automatically added to the WinWeb Helpdesk

    Should you have any questions or require any assistance contact Customer Care

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